Sr. Associate, Work Center Tech Support

AT&T Global Network Services Czech Republic

Místo práce
Palachovo Namesti 726/2, - Brno, Brno - město
Druh pracovního poměru
plný úvazek

Informace o pracovním místě

Náplň práce, pravomoci a zodpovědnosti

We are looking for Cisco Data and Voice Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco data and voice network environment..
This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.

This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.

Zaměstnanecké výhody, benefity

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness
• Shift Premiums
• Advanced Medical Program
• Group Risk Life insurance
• Employee Assistance Program (EAP)
• Cafeteria Program and Pension scheme
• Parking place
• Special tariff for employees
• ATT University

Informace o náboru

Working hours include Mon-Fri 12am-1:000pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern

Požadavky na zaměstnance

Pozici vyhovují uchazeči se vzděláním

vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální

Jazykové znalosti

Anglický jazyk - Středně pokročilý (B2)

Osobnostní předpoklady a dovednosti

CCNA Collaboration / CCNA Voice certification and equivalent working experience.
. Experience troubleshooting Cisco routers, switches and other Cisco data gear.
∙ Experienced with remote access tools and ticketing systems.
∙ Experience with Data Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Inzerující společnost

Stručná charakteristika společnosti

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Adresa společnosti

AT&T Czech Republic
Palachovo Namesti 726/2
- Brno
Česká republika

Kontakt

Kontaktní osoba: Dusan Rendos
E-mail: poslat životopis