FBA Defect Reduction Spec (Ref. No.: 1189256)

Amazon /Slovakia/ s.r.o.

Place of work
Bratislava, Slovakia
Contract type
Start date
Wage (gross)
1 150 EUR/month

Information about the position

Job description, responsibilities and duties


With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any Selling Partner can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Selling Partners may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a Selling Partner’s customer. In addition, Amazon takes full responsibility for servicing the Selling Partner’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Selling Partner and Customer experience, the ideal candidate will drive Selling Partner compliance via creation of multiple cases, coaching Selling Partners and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.

Your responsibilities include:
· Coach FBA Selling Partners on standard processes, shipment requirements and errors encountered.
· Continuous improvements - enforce vendor and product compliance standards with FBA Selling Partners. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA Selling Partners learn from mistakes and being compliant next time.
· Suggest changes to the FBA Selling Partner manual in order best practice is shared among FBA Selling Partner community.
· Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.
Base pay for this position is 1.080 EUR and there are further pay components within the total compensation.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2) or Chinese - Upper intermediate (B2)

Personality requirements and skills


· Selling Partner / Vendor / Customer Support experience
· Fluent in English is required
· German or Chinese language is an advantage
· Demonstrated problem solving and analytical capability
· Independent and flexible with good communications skills
· Strong business judgement
· Excellent Microsoft office/PC skills, including good working knowledge of Excel


Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto


Contact person: Margaryta Zozulia
E-mail: send CV
ID: 3931099  Megjelentetés dátuma: 2020.06.30.  A munkabér alsó határa (bruttó): 1 150 EUR/month