IT Service Desk Specialist (Ref. No.: MTB 66805)


Place of work
Contract type

Information about the position

Job description, responsibilities and duties

Our global partner, a prestigious healthcare and pharmaceutical company, is looking for an

IT Service Desk Specialist

who will be responsible for the service delivery management of the supplier.


• Providing first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self-service portal, ticketing application, etc.)
• Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering trainings or facilitating forums.
• Representing the End Users’ needs and issues, escalate situations as required.
• Keeping them informed on the status of their request and guiding for their best satisfaction and productivity.
• Assistance in software package installation and configuration on a variety of type of hardware (e.g. laptops, desktops, tablets, smart devices, etc.)


• University education, preferably in IT or in a related field.
• Fluent written and spoken English and German skills.
• Experience with Apple and Microsoft operating systems and devices, such as Google suite, Microsoft Office products, SAP, Sharepoint.
• Experience with at least one ticket tool.
• You are familiar with wired/wireless networks and video conferencing systems.
• At least 2 year of experience in a call center-, help desk- or IT desk-side support - environment.
• Preferably you have an ITIL v3 Foundation Course certificate.
• Excellent troubleshooting, task prioritizing and problem solving skills.
• Customer oriented mindset and good communication and interpersonal skills.
• Highly accountable, agile, and results oriented personality.


• Budapest

If you are interested in the position, please send your CV to Lilla Lencsés, IT recruitment consultant .

Requirements for the employee

Language skills

English - Upper intermediate (B2)


Brief description of the company

HR Consulting

The company is a holder of a licence to offer recruitment services.

Company address

1. Bocskai utca
6000 Kecskemét
ID: 2819183   Megjelentetés dátuma: 2016.11.21.  
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