IT Service Desk Team Lead (Ref. No.: MTB 67344)


Place of work
Contract type

Information about the position

Job description, responsibilities and duties

The Adecco Group, the world’s leading provider of HR solutions, is looking for a

IT Service Desk Team Lead

professional for a prestigious healthcare and pharmaceutical company.


• Act as escalation point for customers and major incidents.
• Perform overall Account Management activities with IT Managers in remote countries.
• Participating in defining and documenting operational procedures; drafting and maintaining technical content for the knowledge.
• Providing technical guidance on more complex issues, including global project coordination.
• Responsible for ensuring the expected quality of new and ongoing supported services.
• Manage the development and qualification of the team members by a well-balanced approach of mentoring, coaching, supervising and measuring performance.


• University education preferably in IT or related field.
• At least 3-4 years of broad-ranging experience in a call center-, help desk- or IT desk-side support environment. 2-3 years of relevant leadership & management experience.
• ITIL v3 certificate.
• Experienced in escalation- and account management.
• Excellent coordination, communication and organisational skills.
• Customer orientation and service focus.
• Team-oriented personality with strong interpersonal, strategic thinking, change management, leadership and motivating skills.


• Great office location in the heart of Budapest.

If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant or call +36 30 291 3089.

Requirements for the employee

Language skills

English - Upper intermediate (B2)


Brief description of the company

HR Consulting

The company is a holder of a licence to offer recruitment services.

Company address

1. Bocskai utca
6000 Kecskemét
ID: 2804353   Megjelentetés dátuma: 2016.11.09.  
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