Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of GSO SAP

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description/ Purpose:

Managing of SAP application development and application management team of end customer facing SAP developers, consultants and project managers responsible for the entire lifecycle (plan, build, test, run, decommission) of SAP applications/services, who are personally enrolled in DTAG critical international waterfall or scrum project teams or are responsible for creating an on demand solution for the customer in the area of SAP HCM (Human Capital Management), ERP (Enterprise Resource Management) and PM (Project Management).


Generic managerial accountabilities:
Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts (OLA, SLA, SA, DA…) and internal KPI.
Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication.
Lead and develop people in own team to be able to deliver agreed quality and maintain satisfaction of employees.
Continuously improve services in own area, propose improvements in related areas and implement improvements initiatives.
Provide inputs into financial plans and effectively manage business and resources of own team in order to meet financial budget.
Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.
Deliver all people-related regulatory topics (labor code, internal rules & guidelines).

Job specific accountabilities:
Actively steer capacity of team resources and quality of results to ensure SLA fulfillment and effective operation.
Coordinate, approve and control take-over and delivery of services according to standard/processes.
Collect and provide feedback on terms and conditions of contracts
Steers the designated ICTO Service chains across and outside of the borders of own organization (e.g. SAP AO / SAP Basis) .
Project Management for internal/external projects (project steering, leading, designing and membering)
Actively support portfolio enhancement activities
Management scope:
Managing of 20 direct reports (SAP AM/AD/PM)
Plan and control the revenues of 1.100.000€
Plan and control the costs of 1.000.000€
Reports to Head of Department of Telekom IT

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills


University degree preferably in the field of Informatics/Economics

2 Years in IT

English – proficient/ German – advantage

Communication with Customer representatives on daily basis
Basic Financial Know-how
Presentation and interpersonal skills
Leading of Escalations/Outage situations
People assessment and potential identification during interviews and Assessment Centers for higher expert positions


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2779667   Megjelentetés dátuma: 2017.03.03.