Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Lead Incident Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description/ Purpose
Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.

Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
Control correct assignment of Incidents
Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue
Clarify all responsibilities being unclear
Schedule the Incident
Classify and prioritize the Incident
Make a diagnosis of the Incident
Coordinate solving of the Incident and closing of the Incident
Initiate the Major Incident Process on suspicion of a Major Incident
Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved

Other benefits

Other benefits
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Required education

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Personality requirements and skills


University degree

2 years’ experience within the IT environment and processes

English – advanced
German – advanced

Understanding of business environment and IT, processes, organization
Communication in speech and writing
Skills of conducting a presentation
Analytical skills, ability to perform in complex IT environment
Customer oriented, initiative and enthusiastic
Results oriented, persevering, able to complete task on time under pressure
Good communication and presentation skills
Works on assigned tasks independently


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2769358   Megjelentetés dátuma: 2016.10.17.