German speaking customer support representative

Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.

Place of work
Váci út 117-119, Budapest
Contract type

Information about the position

Job description, responsibilities and duties

We are looking for the following professionals to join our Budapest Call Center:


Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.

• Receiving and handling incoming phone calls and e-mails
• Providing information and answering queries about the products
• Giving support to customers in general related questions
• Giving guidance and solving problems
• Providing a positive experience for customers
• Being proactive in identifying deeper drivers of customer needs
• Recording all customer interactions via the client's tools
• Ensuring all support calls and emails are answered and resolved and logged appropriately
• Prioritising work load and meet contractual deadlines

Employee perks, benefits

• Fringe benefit system
• Friendly, multicultural work environment
• Help to arrange work related documents
• Paid training
• Production bonus based on your productivity
• Career development opportunities
• Office located in the city centre
• In-House doctor
• Casual dress code
• Various company and team building activities, events, parties

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) and
English - Intermediate (B1)

Personality requirements and skills

• Fluent in German language
• Conversational English language knowledge
• Advanced level knowledge of MS Office applications
• Good communication skills
• Have a strong customer service focus
• Excellent problem solving skills
• Experience in administration
• Ability to prioritize workloads
• Good organizational skills
• Understands the importance of meeting important deadlines
• Have the ability to multi-task
• Be a team player
• Ability to work within a continually changing environment
• Excellent monotony tolerance


Brief description of the company

Sykes, global headquarters based in Tampa USA, is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on technical support and customer service.
For further information, please visit our Internet site

Company address

Váci út 117-119
1138 Budapest


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ID: 2380877   Megjelentetés dátuma: 2016.10.03.