Slovenian and Croatian Speaking Customer Support Representative

Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.

Place of work
Budapest
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.
Tasks:
• Receiving and handling incoming phone calls and e-mails
• Providing information and answering queries about the products
• Giving support to customers in general related questions
• Giving guidance and solving problems
• Providing a positive experience for customers
• Being proactive in identifying deeper drivers of customer needs
• Recording all customer interactions via the client's tools
• Ensuring all support calls and emails are answered and resolved and logged appropriately
• Prioritising work load and meet contractual deadlines

Employee perks, benefits

• Fringe benefit system
• Friendly, multicultural work environment
• Relocation package
• Help to arrange work related documents
• Paid training
• Production bonus based on your productivity
• Career development opportunities
• Office located in the city centre
• In-House doctor
• Casual dress code
• Various company and team building activities, events, parties

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovenian - Upper intermediate (B2) and Croatian - Upper intermediate (B2) and
English - Intermediate (B1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Native, near-native in SLOVENIAN and CROATIAN
• Conversational English language knowledge
• Advanced level knowledge of MS Office applications
• Good communication skills
• Excellent problem solving skills
• Experience in administration
• Good organizational skills
• SERBIAN language knowledge is a plus

Advertiser

Brief description of the company

Sykes, global headquarters based in Tampa USA, is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on technical support and customer service.
For further information, please visit our Internet site http://www.sykes.com/careers.aspx

Company address

Sykes
Váci út 117-119.
1138 Budapest
http://www.sykes.com

Contact

E-mail: send CV
Send CV to the company
ID: 1930517   Megjelentetés dátuma: 2016.11.25.