Czech speaking customer service representative

Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.

Place of work
Budapest, 13th district, Váci út 117-119.
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Would you like to work for a multinational company in an international environment with colleagues and clients from all over the world in Budapest which city has been voted the second best city in Europe in 2015?

If yes, you have found the job you are looking for!

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at www.sykes.com.


We are looking for the following professional
to join our Budapest Call Center:

CZECH SPEAKING CUSTOMER SERVICE REPRESENTATIVE


Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.

Tasks:
• Receiving and handling incoming phone calls and e-mails
• Providing information and answering queries about the products
• Giving support to customers in general related questions
• Giving guidance and solving problems
• Providing a positive experience for customers
• Being proactive in identifying deeper drivers of customer needs
• Recording all customer interactions via the client's tools
• Ensuring all support calls and emails are answered and resolved and logged appropriately
• Prioritising work load and meet contractual deadlines


If you want to join a team of committed professionals please send your CV to karrier@sykes.com.

Employee perks, benefits

• Fringe benefit system
• Friendly, multicultural work environment
• Help to arrange work related documents
• Paid training
• Production bonus based on your productivity
• Career development opportunities
• Office located in the city centre
• In-House doctor
• Casual dress code
• Various company and team building activities, events, parties

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Czech - native speaker and
English - intermediate

Number of years of experience

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Fluent in Czech language
• Conversational English language knowledge
• Advanced level knowledge of MS Office applications
• Good communication skills
• Have a strong customer service focus
• Excellent problem solving skills
• Experience in administration
• Ability to prioritize workloads
• Good organizational skills
• Understands the importance of meeting important deadlines
• Have the ability to multi-task
• Be a team player
• Ability to work within a continually changing environment
• Excellent monotony tolerance

Advertiser

Brief description of the company

Sykes, global headquarters based in Tampa USA, is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on technical support and customer service.
For further information, please visit our Internet site http://www.sykes.com/careers.aspx

Company address

Sykes
Váci út 117-119
1138 Budapest
http://www.sykes.com