L3 VOICE Network Engineer

Key Responsibilites

• Providing in-depth technical support to customers through AVAYA network or equipment monitoring, localisation and remote repair
• Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
• Cooperating with internal higher level network designers
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
• Provide process improvement input wherever possible, may do proactive jeopardy management
• Organizing technical trainings, knowledge sharing

Requirements

· Ability to communicate fluently in both written and spoken English
· In depth understanding of LAN/WAN/VoIP/SIP/Trunking technologies
· AVAYA CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR experience
· Voice network troubleshooting
· Ability to organize and attend on international conference call and discuss technical issues
· At least 3 years relevant experience
· Excellent customer care skills
· Analytical thinking
· Team-player attitude
· Advantages: AVAYA MM, OneX attendant, ASBC, Desktop Wallboard

Our offer

• Supportive corporate culture
• Inspiring working teams
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Employee and Family Friendly Workplace
• Private health insurance package

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

László Szabó
+36 30 190 9693
ID: 3105787   Megjelentetés dátuma: 2017.06.18.  
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