L2 Desktop Support Technician - FRENCH

Desktop Support Technician would be providing advanced level multilingual infrastructure and application support to the customer of TATA Consultancy Services.

Key Responsibilites

Call and Incident Handling

• Provide advanced level technical support to Customer’s PC users, including software and hardware related issues but not limited to a desktops. (support involves mobile computers and other mobility devices)

• Assist users over the telephone and over web interface

• Supporting 3rd level resolver groups as and when needed

• Provides second level support for networks, data center server activities and other tasks beyond the scope of L1 Service Desk

• Identifying and solving any problems that affect computer operating systems

• Provide advanced support to Customer’s PC using remote control tool. Support would include standard applications, antivirus and encryption agents.

• Ensures after an outage or service interruption the devices and applications of the users are working properly

• Instruct users on usage of application systems

• Play an active role in problem management activities

Knowledge management

• Learn and implement new technologies, tools, processes and policies

• Provide training to other staff members as required.

• Document new technical solutions in knowledge base

• Document and share best practices and with other colleagues

General

• Ensure high level of customer satisfaction

• Understand quality requirements and aspects of the account and work according to those regulations

• Learn and adhere to TCS’ and customer’s policies and procedures

Requirements

• Fluent French and English knowledge

• Good knowledge of Windows XP, Microsoft Office, Internet Explorer or any other informatical system, which the specified task requires

• Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems

• Demonstrate analytical skills in problem solving.

• Excellent learning skills and high level of flexibility

• Excellent communication and interpersonal skills

• High level of customer focus and approachability

Our offer

• A colourful and dynamic work environment with a great diversity of people, cultures and business areas

• An open culture that improves the quality of life

• Learning and sharing that helps you to progress both professionally and personally

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

László Szabó
+36 30 1909693
ID: 2831174   Megjelentetés dátuma: 2016.11.29.  
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