Would you like to have a responsible position?
Would you like to work for the market leader SSC company?
Would you like to increase your process developing skills?
SO THIS IS YOUR JOB!
YOUR TASKS WOULD BE..
• Support delivery teams in identifying risks, conducting causal analysis and planning mitigation
• Ensure compliance of the project with the ISO 20000 standard and ITIL best practices
• Support delivery during periodic audits and for closure of audit findings
• Conduct process health check assessments to improve effectiveness and efficiency of the processes
• Ensure that Cognizant and Client Document Management guidelines are followed and that process documentation is up-to-date
• Conduct KPI breach analysis and build action plans for improvement
• Participate in customer governance reviews
• Assess the relevance of best practices implemented in various engagements across the practice and support delivery teams in implementing the same in their specific engagements
IF YOU HAVE..
• Excellent command of English
• 5 years of Service Desk Experience
• Familiarity with ITIL / Lean Six Sigma / ISO
• Good presentation skills
• Experience in building Continuous Service Improvement plans, SLA improvement plans, cost efficiency improvement plans
SO WE CAN OFFER..
• Competitive salary and attractive benefit package
• Developmental and growing opportunities
• Advanced infrastructure
• Open and friendly workplace with multicultural community
• Chance to learn new languages, technologies and become internationally certified
How to apply
Filling in the online registration form and uploadig CV via the Randstad website.