Bulgarian speaking Customer Relationship Officer

Our client, who is one of the largest Management System / ISO Certification and Training organisations in the world, is now looking for a CUSTOMER RELATIONSHIP OFFICER.

Key Responsibilites

-Achieve yearly defined KPIs;
- To carry out clerical duties, refer telephone and email enquiries to appropriate personnel, as required;
- Prepare draft and final certificates after approval of certification and prepare certificates and associated documents for transmittal to client
- To prepare internal/external training course materials and arrange course venue;
- Record issue training certificates
- Process Timesheets/Expenses/Invoices in Team;
- The filing and photocopying of all documentation in relation to the management system certification schemes and maintenance of the customer files;
- Special tasks and projects as required under the direction of immediate and senior management and any other duties as directed
- Enter and track sales data in ERP,
- Provide reports and analyse data as necessary
- Manage tasks associated with converting sales opportunities to projects
- Communicate with colleagues and customers in Bulgaria
- Assemble audit teams according to the unit's procedures, systems and tools
- Plan capacity and maximize utilization of resources while ensuring lower operational costs
- Liaise continuously with clients and auditors to agree on project dates/scheduling
- Collaborate with our technical function to pre-approve projects with auditors and dispatch certificates to customers
- Contribute to improving analytical efforts for correct forecasting
- Ensure correct information in our production system ConCert at all times

Requirements

- Strong written and verbal communication skills in Bulgarian, Hungarian and English
- Good communication skills;
- Organisational skills;
- Ability to prioritise;
- Ability to think laterally;
- Independent work habits;
- Friendly disposition
- Use of ERP-systems

Our offer

- Dynamic team
- Excellent salary and benefit package

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website
ID: 2755623   Megjelentetés dátuma: 2016.10.07.  
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