Senior Agent

Would you like to got a responsible role in a multinational environment?

Would you like to work for the market leader SSC company?

Do you want to support noted pharmaceutical companies?

So THIS IS YOUR JOB!

Key Responsibilites

TASKS

Receiving end user calls
Provide first level resolutions
Ticket creation/ categorization/ prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery
Ticket Closure

Requirements

REQUIREMENTS

Excellent English language knowledge is a must
Any other European language is also a must (preferably German)
Knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Customer service orientation and ability to work in a team
Strong keyboard skills
Fresh graduates also welcomed!

Our offer

WHAT OUR CLIENT OFFERS

Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Open and colourful work place with multicultural community
A role that provides you progress both professionally and personally
Convenient location and nice office building
Decent salary

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Eszter Bognár
ID: 2755615   Megjelentetés dátuma: 2016.10.07.  
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