Operations Manager

We are experiencing a significant growth in Budapest and therefore we are looking for enthusiastic people!

Do you want to work for the global leader SSC company?

Would you like to work in a friendly and colorful environment in a multicultural enterprise?

SO THIS IS YOUR JOB!

Key Responsibilites

YOUR TASKS WOULD BE

• Will own and drive all SLA’s.
• Responsible for the overall achievement of team, division goals, service levels
• Manage customer relationship through regular communication with clients through weekly, monthly reviews
• Reporting on a daily, weekly, monthly bases
• Initiate and foster continuous improvement process. (root cause/problem solving)
• Participate in the potential candidate selection process and on boarding process for the new hires
• Performance review with all the team members
• Prepare and maintain team scorecards for Monthly, Yearly reviews.
• Communicate all process and client changes to direct reports within specific timeliness.
• Will assist Delivery Manager in managing onsite knowledge transfer and guided support

Requirements

IF YOU HAVE

• Bachelor’s Degree in any discipline
• Advanced English language knowledge is a must
At least 5 years’ experience in a Senior Team Lead and/or Operations Manager role in an international customer service or call center environment
• Service Desk or experience in a technical environment
• Strong people management skills – leading a team size of 100+ member
• Familiarity of ITIL, ISO 20000 and six sigma implementation on IT Service Desk projects
• Willingness to work in 24x7 environment

Our offer

SO WHAT WE CAN OFFER

• Competitive salary and attractive benefit package
• Developmental and growing opportunities
• Advanced infrastructure
• Open and friendly workplace with multicultural community
• Chance to learn new languages, technologies and become internationally certified

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Eszter Bognár
ID: 2740998   Megjelentetés dátuma: 2016.09.28.  
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