German speaking service desk analyst - Budapest

Eu-Jobs Kft.

Place of work
<b>LOCATION</b> Budapest, Hungary
Contract type
Salary offered (gross)
SALARY The range of salary is based on experience.

Information about the position

Job description, responsibilities and duties

TASKS• Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues• Assign unsolved cases to the appropriate IT teams• Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language • Instruct users on ICT processes• Help to improve and implement new technologies, tools, processes and policies • Document new technical solutions • Document and share best practices and with other colleagues

Company on whose behalf the position is being filled

Our international partner, a Global Delivery Center (GDC) brings together economic development, educational opportunity, and jobs, transforming the local economy. The GDC has the broadest language capabilities in the market – supporting clients worldwide in 33 languages.

Our partner is now looking for

Service Desk Analysts are providing first level multilingual application, network, server and device support for an international customer.

The candidate will provide service to the customer on hardware, software, network, server and device related questions, queries and issues. Candidate is end to end responsible for assignment of more complicated problems to the correct support groups within the project.
Communication with the customer goes by telephone and email.

Requirements for the employee

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

REQUIREMENTS• High level of GERMAN • 1+ Year experience in Call Center / Help Desk environment OR Education at bachelor level • Functional understanding of Microsoft Word, Excel, PowerPoint, Outlook


Brief description of the company

Az euJOBS Kft., az utóbbi években közel 1000 fő sikeres közvetítését valósította meg hazánkban és az EU-ban. Szolgáltatásunk középpontjában a munkára jelentkezők és munkaadók állnak.

The company is a holder of a licence to offer recruitment services.

Company address

Eu-Jobs Kft.
Katona József utca 15.
1137 Budapest
ID: 2829620   Megjelentetés dátuma: 2016.11.28.  
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